Refund policy

Returns

  • Returns must be requested within 7 days of receiving your order
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Please note that personalised products cannot be returned.
  • To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at cherise@littlelumps.co.za.

Sale items (if applicable)

  •  Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

  • We only replace items if they are defective or damaged.
  • If you need to exchange it for the same item, send us an email at cherise@littlelumps.co.za and send your item to: ICE POP (PTY) t/a Little Lumps, Shop 14, Twin Oakes Center,144 Main Rd, Somerset West, Cape Town,7130.

Shipping

  • To return your product, you should mail your product to :ICE POP (PTY) t/a Little Lumps, Shop 14, Twin Oakes Center,144 Main Rd, Somerset West, Cape Town,7130.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.